Terms of Use

1. Introduction: Who We Are

Camply Labs, Inc. ("we", "our", "the company") provides a software-as-a-service (SaaS) platform offering AI-powered tools for creating advertising campaigns, generating marketing content, automating media buying, analyzing performance, and managing digital campaigns ("the Service").

By accessing or using the Service, you agree to these Terms.

2. Eligibility and Account Registration

• You must be at least 18 years old.
• You must provide accurate and updated registration information.
• You are responsible for maintaining the confidentiality and security of your account.
• You may not transfer, resell, or share account access.
• All activities under your account are your full responsibility.

3. License and Permitted Use

You receive a limited, non-exclusive, revocable license to use the Service.

You may not:

• Copy, reverse-engineer, or decompile any part of the platform.
• Use the Service for unlawful, fraudulent, misleading, or harmful activities.
• Attempt to bypass security mechanisms.
• Sell or rent accounts to third parties.

4. User Content Responsibilities

You are solely responsible for all content uploaded, created, or generated through the platform.

You warrant that:

• You own the rights to the content you use.
• It does not violate copyrights, patents, trademarks, or privacy rights.
• It complies with applicable advertising laws and platform policies.
• It does not include harmful, offensive, discriminatory, or illegal materials.

You retain ownership over uploaded content. You grant Camply permission to store and process content solely for operating the Service.

5. Integrations and Third-Party Platforms

The Service integrates with platforms such as Meta Ads and TikTok Ads.

Use of those services is governed by their own terms and policies.

Camply is not responsible for:

• Algorithm changes
• API limitations
• Account bans or suspensions
• Outages or disruptions in third-party systems
• Rejected ads or policy violations

You are solely responsible for ensuring compliance with each platform's advertising policies.

6. Payments, Recurring Billing & Cancellation

6.1 Billing

Billing is processed securely via Stripe (Payment Processor) for users outside Israel, and via Airwallex (card processing) + Morning (Green Invoice) for users in Israel. We do not store credit card details on our servers.

6.2 Prices, VAT & Invoice

All prices displayed on the site are charged immediately upon order completion. For Israeli customers, prices include 18% VAT and a tax invoice (חשבונית מס/קבלה) is sent automatically to the email you provided, issued under Nikita Khomenko Business Consulting, Authorized Dealer 311677553, in accordance with Israeli tax authority requirements. For users outside Israel, billing is in USD and a Stripe receipt is sent on each charge.

6.3 Recurring Billing

Subscriptions renew automatically at the end of each billing cycle (monthly, quarterly, or annual) unless cancelled beforehand. By subscribing, you authorize recurring charges to your credit card until cancellation. You may cancel anytime from your account settings or by emailing office@camply.ai. Cancellation stops future charges — no additional charges will be made after the cancellation takes effect.

6.4 14-Day Money-Back Guarantee (Israel)

For customers in Israel, if you are not satisfied with the Service for any reason, we will refund the full amount paid within 14 days from the charge date — no deductions, no questions asked.

How to request a refund: Email office@camply.ai with your account details (name, account email, date of charge). We respond within one business day. You can also contact us via the in-app Support page.

The refund will be processed to the original credit card within up to 14 business days from approval. Your cancellation rights under the Israeli Consumer Protection Law, 5741-1981, are preserved in full.

Important — advertising spend is NOT refundable: The refund applies to Camply subscription fees only. Advertising costs paid directly to third-party platforms (Meta, TikTok, Google, etc.) are not part of the refund, since Camply does not receive these funds — they are transferred directly to the relevant platform, and are subject solely to that platform's refund policy.

6.5 Refunds (Outside Israel)

For customers outside Israel, refunds are not provided once a billing cycle begins, except in exceptional cases (duplicate charge, billing system error, unauthorized transaction caused by platform malfunction). Refunds are not given for lack of results, lead quality, campaign performance, or changes in business needs.

6.6 Price Changes

Price changes will only take effect with 30 days' advance notice. The new price will apply only to billing periods after the notice period ends.

7. Service Delivery Policy

7.1 Service Access

The Service is a cloud software (SaaS) service. Full access to the features of the package you purchased is granted immediately upon payment confirmation, via login to your user account at app.camply.ai. There is no physical shipping, no shipping fees, and no waiting time.

7.2 Service Availability

We work to maintain maximum service availability, but we do not warrant uninterrupted availability. The Service relies on third-party infrastructure (Supabase, Vercel, Cloudflare, etc.) and integrates with external platforms such as Meta Ads and TikTok Ads. Outages at these providers may temporarily affect system operation. As a rule, we address system issues within a reasonable time.

7.3 Customer Support

Inquiries are sent to office@camply.ai:

• Basic support (Pro subscribers): response within 2 business days
• Priority support (Pro+ subscribers): response within 1 business day
• Inquiries regarding billing, invoices, or refunds — handled with high priority

8. Suspension and Termination

Your account may be suspended or terminated for:

• Violating these Terms
• Misuse of the Service
• Non-payment
• Illegal behavior, fraud, or harmful actions
• Violation of third-party ad policies

Termination does not grant refund rights.

9. Disclaimer: No Guarantee of Results

Camply does not guarantee:

• Leads
• Conversions
• Sales
• Revenue
• CPL/CPA/ROAS metrics
• Business growth
• Campaign performance

Marketing outcomes are influenced by many external factors outside our control, including competition, market activity, platform algorithms, budget levels, account history, and user behavior.

You acknowledge and accept that advertising results vary and involve inherent financial risk.

10. AI-Generated Content Disclaimer

The platform generates content using artificial intelligence.

You acknowledge that:

• AI may produce inaccurate or incomplete content
• You must review and approve all content before publishing
• Camply is not responsible for legal, marketing, or financial outcomes resulting from the use of AI-generated content

11. Product Warranty

11.1 What We Warrant

We commit to providing the Service as described on our website and marketing materials, and to maintain it in a reasonable manner. In the event of a system failure that prevents you from using the Service for an extended period, we commit to working on a fix within a reasonable time.

11.2 Disclaimers

The Service is provided "AS-IS" and "AS AVAILABLE". The Company and/or anyone on its behalf will not be liable for direct or indirect damages caused as a result of using the Service, and the content displayed or provided on it does not constitute professional advice.

We are not responsible for and do not warrant outcomes related to:

• Volume of leads, sales, revenue, or business growth
• Campaign performance, CPL/CPA/ROAS, or other marketing metrics
• Ad approval or rejection by advertising platforms (Meta, TikTok, etc.)
• Policy, algorithm, or terms-of-service changes by third-party platforms
• Ad accounts that are suspended, blocked, or restricted by Meta/TikTok
• Outages, malfunctions, or disruptions in third-party platforms
• Data loss caused by circumstances outside our reasonable control
• Outcomes affected by market competition, regulation, security situation, or force majeure

11.3 No Professional Advice

AI suggestions, marketing insights, optimization recommendations, and any content displayed on the platform do not constitute professional advice (marketing, legal, financial, medical, psychological, or otherwise). You are solely responsible for reviewing and verifying any content and for actions you take based on it.

11.4 AI-Generated Content

Content generated by our AI (copy, images, video, recommendations) is provided as a creative aid. You are solely responsible for reviewing, editing, and approving any content before publishing, and for ensuring it complies with the advertising policy of the relevant platform and the laws of your country. We are not responsible for any legal, marketing, financial, or other outcomes resulting from the use of AI-generated content.

11.5 Limitation of Monetary Liability

Subject to applicable law, the Company's total aggregate liability to you in connection with the Service shall not exceed the higher of: (a) the amount actually paid by you for the Service in the 12 months preceding the cause of action, or (b) ₪1,000 (one thousand new Israeli shekels).

Nothing in this section limits any consumer rights granted to you under applicable mandatory law (such as the Israeli Consumer Protection Law, 5741-1981).

12. Indemnification

You agree to indemnify, defend, and hold us harmless from any claim, loss, damage, cost, or expense (including attorney fees) arising from your use of the platform, the content you create, or breach of these terms of use.

13. Intellectual Property

• All IP rights in the platform belong to Camply.
• You may not copy or distribute platform materials.
• Content you create with the AI belongs to you, subject to compliance with copyright laws.

14. Data Deletion

Upon disconnecting or submitting a deletion request, Meta-related data will be removed within 30 days.

Billing data may be retained as required by law.

Requests: office@camply.ai

15. Global Governing Law and Jurisdiction

To operate internationally, Camply applies the following structure:

15.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States (a neutral, globally recognized standard for SaaS products).

15.2 International Users

Where legally required, consumer protections in your country of residence may also apply.

15.3 Jurisdiction

Unless prohibited by applicable law, legal disputes shall be resolved exclusively in Courts of Delaware, USA.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated with 30 days' notice. Continued use constitutes acceptance.

17. Marketing Communications

By creating an account, you consent to receive marketing communications from Camply via email and WhatsApp during your free trial and active subscription period, covering product education, campaign optimization tips, and trial milestone notifications. You may opt out at any time from your Settings page or via the unsubscribe link in any message.